Information

ORDERING

Orders can be placed at our online store, Little Ones Reading Resource, 24 hours a day, 7 days a week.  We do not have an order minimum amount.  Orders shipped to or within the state of Virginia are taxable.  As we are located in Northern VA, we collect the current Northern VA tax rate of 6%.

ORDER PROCESSING

Orders are processed Monday - Friday on a first in, first out basis.  Orders can process anywhere from immediately to by the end of the next business day.  Exceptions to this policy include federal holidays and any other designated days.  Confirmation emails are sent to notify customers when their orders have been processed.  Please make sure you double check your order before you submit it to us because once submitted, we cannot add any items to your order.  We can make an even exchange for an item or delete an item from an order, but we cannot make any changes that will increase the dollar amount of any order.  If a customer wishes to add an item to an order, the customer will need to place a new order.

INVENTORY

We strive very hard to have accurate inventory.  However, we do sell over several platforms.  There are times where we only have 1 item left in stock and it is posted on more than one selling platform.  On rare occasions, it has happened where an item has sold from both locations at the same time.  Therefore, inventory is not guaranteed until your order has PROCESSED.  This should rarely be an issue unless there is only 1 left of a particular item.  If we find we do not have sufficient inventory to fulfill your order, we will either cancel the sale (if it is the only item in the sale) or cancel the item from the order.  In either case, we will refund your payment or partial payment immediately upon processing the cancellation.  You will be notified by email of the canceled item or the canceled order (which ever applies).  If you are concerned about the stock of an item, you can always contact us to confirm our stock.

PAYMENTS

Customers can pay with a credit card or through Paypal.  We accept Visa, MasterCard, American Express, Discover, & Paypal.  Using Paypal, customers can also use Visa, MasterCard, Discover, American Express, or their Paypal balance.  

​Customers can also pay by check.  Checks should be made payable to:  Little Ones Reading Resource. 

Print out your order details email and mail it with your check payment to our business address:
Little Ones Reading Resource
9435 Lorton Market St. #749
Lorton, VA 22079

Please note that we hold checks for clearing for 7 business days from the date of deposit before merchandise is shipped.  We will hold merchandise temporarily during this time frame.  A courtesy email notifying us the check is on the way is appreciated.  We will notify customers when we have received their check payment and give an estimated date of shipping.

SHIPPING

All customer orders ship from our Virginia location within 2 business days of order placement.  Although our policy is within 2 business days, most customer orders ship next business day.   Please note that many orders also ship out on Saturday; however, Saturday shipping is NOT guaranteed.  Confirmation emails are sent to notify customers when their orders have shipped and tracking information is provided at that time.

RETURNS

We offer a 30 day return policy.  If you are not satisfied with your order, please contact us within 30 days from the date you receive your order receipt.  Return shipping is the responsibility of the buyer and all merchandise must be returned in new, re-saleable condition in its original packaging.  Merchandise returned with opened packaging will be charged a 20% restocking fee which will be deducted from the refund amount.  Sealed items that are returned are not charged any restocking fee.

Original shipping fees are not refundable.  Returns that drop an original free shipping order total down to below the free shipping threshold will have the flat $5.49 shipping fee deducted from their return amount.

Returns are processed within 2 business days from receipt of the return merchandise.  Refunds will be processed back through the original form of payment. 

DAMAGED MERCHANDISE

Every product shipped from our store is inspected for visible signs of damage.  In the event a customer receives an order in a damaged state, please contact us for immediate assistance.  Damaged merchandise must be reported within 5 business days from the date of order receipt by the customer.

DEFECTIVE MERCHANDISE

Every product shipped from our store is tested for defectiveness.  Certain products that are sealed cannot be tested.  In the event a customer receives a defective product, the customer will need to contact the respective manufacturer for assistance.  If a customer chooses to return a defective item to us instead of contacting the manufacturer, we will either exchange the item (if available) or refund the customer as per our 30 day return policy.

PRIVACY POLICY

Privacy is very important to us at the Little Ones Reading Resource webstore.  Any information provided to us is held in the strictest of confidence.  We do not rent, share, sell, or lease any information EVER unless compelled to by state, federal, or other law.  If information is provided as part of a store order, certain information must be released (i.e., product(s) ordered, name and address) to process the order.  Please read our full privacy policy.

SECURITY

Information submitted to our webstore is collected using an SSL secured server.  WE DO NOT RECEIVE ANY CREDIT CARD NUMBERS AT THE LITTLE ONES READING RESOURCE FOR THE PROCESSING OF ORDERS.  All orders are processed through Stripe, Paypal, or Amazon Payments at this time.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.  This is the most stringent level of certification available in the payments industry.   You can find Paypal's security information at this address: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security

TERMS OF USE

Please visit our Terms of Use page establishing the use, disclaimers, and limitations of liability governing the use of our website.

CONTACTING US

If any customer should have any questions, comments, concerns, or other feedback, you may contact us using the information below or through our contact form.

Little Ones Reading Resource
9435 Lorton Market St. #749
Lorton, VA 22079
703-546-0941